Contact

Contact us

Call, email, chat or send a form — every message reaches the same team in Kuala Lumpur.

Malaysia branch

Monday–Friday, 09:00–18:00 Malaysia time (MYT, GMT+8). Closed on weekends and Malaysian public holidays.

Email

We reply within one working day. Best for groups, special requests and changes to an existing booking (please include your booking reference).

Website chat

Our chat assistant answers questions about tours, prices and policies 24 hours a day, using the information on this website. During office hours it can hand you over to a member of our team.

Booking enquiry

Ready to book? Send your tour, date and group size and we'll confirm availability.

Open the booking form

Office

Level 8, Menara Pulau
Jalan Ampang
50450 Kuala Lumpur
Malaysia

Visits by appointment. Our tours start at the meeting points listed on each tour page, not at the office.

Opening hours

Team	Hours
Malaysia branch	Monday–Friday, 09:00–18:00 Malaysia time (MYT, GMT+8). Closed on weekends and Malaysian public holidays.
US desk	Monday–Friday, 09:00–17:00 US Eastern Time (ET).
Website chat assistant	24 hours, every day
Tours	Every day, including weekends (east coast islands 1 March – 31 October only)

On the day of your tour, call your guide directly — the number is on your e-ticket. Contact FAQ